Delivery and collection

Delivery and collection

When shopping at the Comshop.si online shop, you can choose between free collection from our collection point and delivery to your chosen address.

 

Collection

You can collect ordered goods free of charge from our collection point:

Comshop.si
Gotovlje 74d
3310 Žalec

Collection is available Monday to Friday between 8.00 and 16.00.

 

Same-day collection

Many products in our range are held in our central warehouse and are marked “In stock” in the online shop.

If a product can be collected on the same working day, the “SAME-DAY COLLECTION” option will appear among the collection methods in the cart.

If you place your order on a working day by 12.00, the products will be ready for collection the same working day, normally by 16.00. Orders placed after 12.00 will be ready for collection by the following working day at the latest. In that case, the “NEXT-DAY COLLECTION” option will be available in the cart.

If an order also contains products marked “At the supplier”, we can prioritise preparation of products held in our central warehouse. This applies when separate shipments are selected, which you can confirm in the cart.

Important: If neither “SAME-DAY COLLECTION” nor “NEXT-DAY COLLECTION” is available in the cart, the product is not currently in stock in our central warehouse. Same-day or next-working-day collection is available only at the Comshop.si collection point.

If you choose collection, you can pay when you collect your order.

You will be informed by email when your order is ready. Collection is only possible after you receive the confirmation notice.

During periods of high order volumes, there may be short delays in preparing orders. We will inform you of any changes or delays in good time.

 

Delivery to an address

We deliver ordered goods to the address you provide when placing your order. Delivery is available within the Republic of Slovenia. The estimated delivery time depends on product availability and is stated when you order or during checkout.

Our contracted delivery partner is Pošta Slovenije, but we reserve the right to choose another provider if this is more efficient for fulfilling the order.

Dispatch and delivery times

For products that are in stock, we aim to dispatch orders as soon as possible, normally on the same or following working day after order confirmation or receipt of payment where payment is required before dispatch.

After dispatch, parcels are normally delivered on the following working day, but the actual delivery time depends on the delivery service, delivery location and other circumstances.

If the ordered product is not currently in stock, we will inform you of the expected availability and dispatch time by email or telephone.

Once the product is in stock, the order will be dispatched as soon as possible or in accordance with the agreed delivery time.

The stated timeframes are estimates and may change in individual cases because of circumstances beyond our control.

 

Delivery charges

The delivery charge depends on the total weight of the parcel:

*Over 80 kg – the delivery charge is calculated according to the actual weight, dimensions and delivery method and is shown to the customer before the order is completed.

All stated prices include VAT.

 

Promotion: free delivery on orders of 200 € or more. The promotion is applied automatically in the cart, without entering a code.

The final delivery charge is shown in the cart before the order is completed.

For products or orders requiring a different delivery method or charge because of their dimensions, weight or other specific characteristics, this information is shown to the customer during checkout or provided before the order is dispatched.

 

Important

Orders containing several products may be delivered in separate shipments because of differing product availability. Where possible, we will inform you accordingly.

Where possible, we will prioritise dispatch of products that are in stock and send the remainder of the order once the other products are in stock.

We will inform you of a partial delivery or the expected delivery date where necessary.

If a partial delivery incurs additional delivery charges, we will inform you in advance.

For further questions about delivery or collection, please contact our customer support team.

 

Delivery and receipt of the parcel

The customer must ensure that the parcel can be received at the stated address when delivery takes place.

If the customer is unavailable at the time of delivery, the delivery service will follow its own rules and procedures, for example by leaving a failed delivery notice, attempting delivery again or offering collection from a designated collection point.

If the parcel is visibly damaged on receipt, we recommend that the customer checks the damage or condition of the parcel and, where possible, records it with the delivery service. The customer should inform us of a damaged parcel as soon as possible.

This does not affect the customer's rights under applicable legislation.

 

Delivery speed

The delivery time depends on several factors, particularly product availability, when the order is placed, the payment method, the delivery location and the delivery service's workload.

If any ordered product is not in stock, your parcel will be dispatched on the day we receive the product into stock. Our Support Service will inform you by email or telephone of stock availability and the estimated delivery date and time. The delivery service usually delivers on the working day following dispatch.

We will inform you by email or telephone of any significant changes to product availability or the expected delivery time.

 

Rights relating to delivery
The seller fulfils its obligation under the sales contract by handing the goods over to the customer or transferring control of the goods to the customer. If the seller does not fulfil its obligation within the agreed period, the customer sets an appropriate additional period for the contract to be performed. If the seller also fails to fulfil its obligation within that additional period, the customer may withdraw from the contract.
The customer may withdraw from the contract after the agreed period expires without setting an additional period for the seller to fulfil its obligation if:

• the seller refuses to deliver the goods and, given the circumstances when the contract was concluded, the agreed period is an essential term of the contract; or
• the customer informs the seller before the contract is concluded that the agreed period is an essential term of the contract.

If the customer withdraws from the contract, the seller immediately refunds all payments made.
The risk of loss of or damage to dispatched goods passes from the seller to the customer when the customer physically receives the goods or when they are physically received by a third party nominated by the customer for that purpose who is not the courier. If the customer has arranged transport with a carrier not offered by the seller, the risk of destruction of or damage to the goods passes to the customer when the goods are handed over to that carrier.

For further questions about delivery, collection or order status, please contact our customer support team.