Warranty and servicing

Warranty and servicing

At Comshop.si, we want your purchase to be as worry-free as possible. Alongside quality equipment, we therefore provide support with warranty claims and help with servicing your devices.

Warranty

Products supplied with a warranty are subject to the conditions stated in the warranty certificate issued by the manufacturer or guarantor. Warranty periods and claim procedures may differ between products, so we recommend keeping the warranty certificate together with your invoice.

If a product does not operate correctly during the warranty period or lacks the characteristics stated in the warranty certificate or relevant advertising, the consumer may exercise their warranty rights.

The warranty period starts on the date the goods are delivered or handed over. The warranty applies under the conditions set out in the warranty certificate.

How do you make a warranty claim?

Follow the procedure stated in the warranty certificate when making a claim. It will normally also identify the authorised service centre responsible for assessing and remedying the fault.

For the quickest resolution, we recommend contacting the authorised service centre stated in the warranty certificate directly and agreeing the procedure with them in advance.

To make a warranty claim, you will normally need:

• the warranty certificate,
• the invoice or proof of purchase,
• the product or device that has developed the fault,
• any other documentation specified in the warranty certificate.

The authorised service centre is responsible for professionally assessing the fault and carrying out the warranty procedure. As the seller, Comshop.si cannot independently determine whether a particular fault is covered by the warranty.

Under a mandatory warranty, the manufacturer or authorised service centre must remedy the fault within the statutory period. If the fault is not remedied within a total of 30 days of receipt of the request to remedy it, the period may be extended by up to 15 days, provided the statutory conditions are met and the customer is informed of the extension and its reasons in good time. If the fault is not remedied within that period, the consumer may exercise the rights provided by the Consumer Protection Act.

Important: the warranty does not exclude the consumer's statutory rights under the mandatory guarantee of conformity of the goods.

Authorised service centres

All products covered by a warranty come with appropriate warranty documentation setting out the warranty conditions and normally also the details of the authorised service centre.

If you encounter difficulties with a warranty claim or need help with the next steps, you can contact us. We will be happy to help you find a suitable solution.

Contact: 051 680 702
Email: info@comshop.si
Opening hours: Monday–Friday, 8.00–16.00

Out-of-warranty repairs

We also offer help after the warranty period has expired.

If your computer or laptop breaks down, we can inspect and diagnose the device and assess whether a repair is worthwhile and what it is likely to cost. Following diagnosis, we will explain the fault identified and the proposed scope of the repair. We will start the repair after you give your consent.

For our express computer and laptop repair service, we can also arrange collection of the device from your address and delivery of the repaired device back to your home.

Comshop express repair service

An express repair service is also available for computers and laptops, including inspection and fault diagnosis. Basic diagnostics cost 14.90 €. Once the fault has been identified, we will inform you of the repair options and estimated cost, then agree the next steps with you.

Keeping your data safe

We understand the importance of your personal and other data when servicing equipment. We do not accept liability for data loss caused by equipment or drive failure, viruses or operating system errors. We therefore recommend making an appropriate backup of your data before servicing.

Where possible and agreed with us, we can also help save or transfer data before work begins.

Software

We can help resolve software problems if the software is genuine and appropriately licensed. By agreement, we can also install genuine software, with the software cost charged separately.

Need help?

If you are unsure whether your issue is covered by the warranty, requires a service repair or involves another problem with the device, contact us. We will help you work out the best next step.

Comshop advice and servicing
051 680 702
info@comshop.si
Monday–Friday, 8.00–16.00