Support and help / 051 680 702 / Opening hours: 08:00 - 16:00
These General Terms and Conditions govern the operation of the Comshop.si online shop, the rights and obligations of the provider and customers, and the business relationship established by placing an order and concluding a distance contract.
The Comshop.si online shop is operated by RAING, računalniški inženiring in svetovanje d.o.o., Zavrh nad Dobrno 9, 3204 Dobrna, Slovenia, registration number 3475204000, tax number SI 85979082, email info@comshop.si, telephone +386 (0)51 680 702.
These General Terms and Conditions apply to purchases made through the Comshop.si website. By placing an order, the customer confirms that they are familiar with these terms and accept them to the extent that they apply to them.
Consumers are protected by the mandatory provisions of applicable legislation, in particular the Consumer Protection Act (ZVPot-1). Customers acting as businesses or persons engaged in a commercial activity are subject to the rules for business customers, unless mandatory legislation provides otherwise.
RAING, računalniški inženiring in svetovanje d.o.o.
Zavrh nad Dobrno 9
3204 Dobrna
Slovenia
Registration number: 3475204000
Tax number: SI 85979082
Email: info@comshop.si
Telephone: +386 (0)51 680 702
Website: Comshop.si
Customer support is available Monday to Friday between 8.00 and 16.00.
The online shop displays computer equipment, digital signage products and other products in the current Comshop.si range. The essential characteristics of products are stated on the individual product page or during the purchase process.
Product photographs may be illustrative and may not show every characteristic of an individual product. Colours may differ from the actual product because of screen settings.
The provider aims to ensure the accuracy of published information, but errors may occur in descriptions, prices, stock information or delivery times. If such an error is identified before the order is fulfilled, the provider will inform the customer and, where necessary, allow them to confirm, amend or cancel the order.
All consumer prices are stated in EUR and include VAT, unless expressly stated otherwise for an individual product. Delivery charges and any other additional costs are shown before the order is completed.
The price published in the online shop at the time the order is placed applies to the order. Special offers and promotions remain valid while stocks last or until the stated deadline.
Discounts, promotional codes and other benefits cannot be combined, unless expressly stated otherwise for an individual promotion.
The customer selects a product, adds it to the cart and, during checkout, enters the required information, chooses the delivery and payment methods and places the order.
Before placing the order, the customer can review and correct the information entered. The system alerts the customer to any required fields that have not been completed.
After placing an order, the customer receives an email confirming receipt of the order. The contract is concluded when the provider accepts or confirms the order, unless expressly stated otherwise during checkout or in the order confirmation.
If the order cannot be fulfilled for objective reasons, such as a substantial pricing error, product unavailability or other circumstances, the provider will inform the customer and, where appropriate, refund any payment already made.
Purchases may be available to registered users or through guest checkout, depending on the online shop's functionality.
Registered users are responsible for protecting their username and password and for the accuracy of the information entered in their user account.
Users must notify the provider without delay if they suspect unauthorised use of their account.
Comshop.si offers the following payment methods when available for the selected order:
For card payments, the customer is redirected to the payment service provider's secure environment. Card details are not stored on the Comshop.si website.
For cash on delivery, the customer pays when the goods are received. An additional charge of 1.05 EUR applies to cash on delivery and is shown before the order is completed. The option to pay by card on delivery depends on the delivery service.
For payment by pro forma invoice, the order is processed after payment has been received. If payment is not made within 7 days of placing the order, the order may be cancelled automatically.
Leanpay payments are also subject to the financing provider's terms. For Flik payments, the customer must follow the instructions shown during checkout.
Customers can collect ordered goods free of charge from the collection point:
Comshop.si
Gotovlje 74d
3310 Žalec
Collection is available Monday to Friday between 8.00 and 16.00.
If a product is in stock and the “SAME-DAY COLLECTION” option is available, orders placed on a working day by 12.00 are expected to be ready the same working day, normally by 16.00. Orders placed after 12.00 may be ready by the following working day at the latest if the “NEXT-DAY COLLECTION” option is shown in the cart.
Collection is only possible after the customer receives an email confirming that the order is ready. During periods of high order volumes, there may be short delays, of which the customer will be informed.
If an order contains products with different delivery times, priority preparation of products that are in stock may be available when separate shipments or collections are selected.
Ordered goods are delivered to the address provided by the customer when placing the order. Delivery is available within the Republic of Slovenia. The estimated delivery time depends on product availability and is stated during checkout.
The contracted delivery partner is Pošta Slovenije, but the provider reserves the right to use another carrier if this is more efficient for fulfilling the order.
For products that are in stock, we aim to dispatch orders as soon as possible, normally on the same or following working day after order confirmation or receipt of payment where payment is required before dispatch.
After dispatch, parcels are normally delivered on the following working day, but the actual delivery time depends on the delivery service, delivery location and other circumstances.
If the ordered product is not currently in stock, we will inform you of the expected availability and dispatch time by email or telephone.
Once the product is in stock, the order will be dispatched as soon as possible or in accordance with the agreed delivery time.
The stated timeframes are estimates and may change in individual cases because of circumstances beyond our control.
The delivery charge depends on the total weight of the parcel:
|
Parcel weight |
Delivery charge |
|
Up to 20 kg |
4.90 € |
|
From 20.01 to 80 kg |
9.90 € |
|
Over 80 kg* |
14.90 € |
*Over 80 kg – the delivery charge is calculated according to the actual weight, dimensions and delivery method and is shown to the customer before the order is completed.
The stated delivery charges include VAT. The final delivery charge is shown in the cart before the order is completed.
For products or orders requiring a different delivery method or charge because of their dimensions, weight or other specific characteristics, this information is shown to the customer during checkout or provided before the order is dispatched.
Orders containing several products may be delivered in separate shipments because of differing product availability. Where possible, the customer will be informed accordingly.
Where possible, we will prioritise dispatch of products that are in stock and send the remainder of the order once the other products are in stock.
We will inform you of a partial delivery or the expected delivery date where necessary.
If a partial delivery incurs additional delivery charges, we will inform you in advance.
The customer must ensure that the parcel can be received at the stated address when delivery takes place.
If the customer is unavailable at the time of delivery, the delivery service will follow its own rules and procedures, for example by leaving a failed delivery notice, attempting delivery again or offering collection from a designated collection point.
If the parcel is visibly damaged on receipt, we recommend that the customer checks the damage or condition of the parcel and, where possible, records it with the delivery service. The customer should inform us of a damaged parcel as soon as possible.
This does not affect the customer's rights under applicable legislation.
For further questions about delivery, collection or order status, please contact our customer support team.
For products that are not in stock, the delivery time depends on supply from the supplier. If a product is not in stock, the provider will inform the customer of stock availability and the estimated delivery time by email or telephone.
Once a product is in stock, the parcel is normally dispatched the same day, with delivery usually taking place on the working day following dispatch.
If the agreed delivery time is an essential term of the contract, or the provider has refused delivery, the consumer may withdraw from the contract without allowing an additional period in the circumstances provided for by applicable legislation.
The customer should check the parcel for signs of damage on receipt. If the outer packaging is visibly damaged, we recommend that the customer refuses the parcel or records the damage with the carrier.
If a product is damaged, the customer should inform Comshop.si as soon as possible, preferably within 24 hours of receipt, and send photographs of the product, outer and inner packaging and postal label, a brief description of the damage, and the order or invoice number.
The customer should keep all packaging until the procedure is completed and, where possible, refrain from using the product.
For parcels delivered by Pošta Slovenije, the customer can take the damaged parcel, together with its packaging and contents, to the delivery post office and complete a damage report within the deadlines applicable to the delivery service's procedure. By prior agreement, Comshop.si may also initiate the procedure using the photographs and other information received.
The damage reporting timeframes in this section are intended to speed up the handling of delivery damage and do not limit the consumer's statutory rights in respect of goods that do not conform.
If the customer receives an incorrect item or part of the order is missing from the parcel, they should inform Comshop.si no later than 8 days after receipt and send the order or invoice number, details of the goods ordered and received, and photographs of the parcel and its contents.
After checking the information, the provider will inform the customer of the next steps and, where necessary, arrange a replacement or another appropriate solution.
A consumer who concludes a distance contract has the right to withdraw from the contract within the statutory period of 14 days without giving a reason, except where the law provides an exemption.
The consumer may communicate withdrawal through an unambiguous statement or use the withdrawal or return form published on the Comshop.si website. The statement can be sent to info@comshop.si or to Comshop.si, Gotovlje 74d, 3310 Žalec.
The withdrawal period starts in accordance with applicable legislation. For a contract for the sale of goods, the period normally begins on the date when the consumer, or a third party nominated by the consumer who is not the carrier, takes physical possession of the goods.
The consumer must send the goods back or hand them over to the provider no later than 14 days after communicating withdrawal from the contract.
The consumer may inspect and test the goods to the extent necessary to establish their nature, characteristics and functioning. They may be liable for any reduction in the value of the goods resulting from handling beyond that extent, in accordance with applicable legislation.
The consumer bears the direct costs of returning the goods when withdrawing from the contract, unless applicable legislation provides otherwise or the provider expressly agrees to bear those costs.
The right of withdrawal does not apply in the circumstances provided for by applicable legislation. Depending on the Comshop.si product range, these may include:
Each product is subject to the exemptions provided for by applicable legislation according to its nature and method of supply.
Following a valid withdrawal from the contract, the provider refunds all payments received, including standard delivery costs, in accordance with applicable legislation. The provider may withhold reimbursement until the returned goods have been received or evidence that the goods have been sent back has been provided, unless the goods were received earlier.
Refunds are normally made using the same payment method as the consumer used, unless the consumer and provider expressly agree otherwise.
For card payments, the refund is made to the card used. For payments by cash on delivery, online banking or pro forma invoice, the refund is normally made to the customer's bank account.
After receiving the returned goods, Comshop.si expects to make the refund within 3–7 working days, subject to the statutory deadlines.
If goods do not conform to the contract or lack the characteristics required by applicable legislation, the consumer may exercise their rights in respect of that lack of conformity.
The ZVPot-1 rules on lack of conformity apply to goods supplied to consumers. The consumer's rights are assessed according to the circumstances of the individual case, the type of goods and when the lack of conformity becomes apparent.
The customer can send a claim to info@comshop.si or through the contact form. We recommend including the invoice or order number, photographs of the product and packaging, and a brief description of the problem. If the goods need to be inspected to assess the claim, the provider will inform the customer how to deliver or hand over the goods.
The provider responds to a claim within the period specified by applicable legislation. If a claim is disputed, the seller must inform the consumer in writing within the statutory period whether a lack of conformity exists.
Orders placed on or before 25 January 2023 are subject to the previous ZVPot rules; orders placed on or after 26 January 2023 are subject to the ZVPot-1 rules.
Products supplied with a warranty are subject to the conditions in the warranty certificate issued by the manufacturer or guarantor. Warranty periods and claim procedures may vary by product.
The warranty period starts on the date the goods are delivered or handed over, unless applicable legislation or the warranty conditions provide otherwise.
To make a warranty claim, the customer normally needs the warranty certificate, invoice or other proof of purchase, the product and any other documentation specified in the warranty conditions.
The warranty certificate normally also identifies the authorised service centre. For the quickest resolution, we recommend following the procedure stated in the warranty certificate or contacting the authorised service centre in advance.
The authorised service centre or another competent person professionally assesses the fault and carries out the warranty procedure. As the seller, Comshop.si can help with the process, but does not independently determine whether a particular fault is covered by the warranty where an expert assessment by the service centre or guarantor is required.
Mandatory warranties are subject to statutory repair deadlines and consumer rights, including any extension of the deadline permitted by law.
Comshop.si also offers help after the warranty period has expired. For computers and laptops, it can inspect and diagnose the device and assess whether a repair is worthwhile and what it is likely to cost.
Basic diagnostics through the Comshop express repair service cost 14.90 €. Once the fault has been identified, the customer is informed of the repair options and estimated cost, and the repair begins after they give their consent.
By agreement, the express repair service may include collection of the device from the customer's address and delivery of the repaired device back to them.
Comshop.si does not accept liability for data loss caused by equipment or drive failure, viruses or operating system errors. Where possible, the customer must make an appropriate backup of their data before servicing.
Genuine and appropriately licensed software is used when resolving software problems. Software installation may be charged separately.
A legal entity or another person ordering goods in the course of their commercial activity is considered a business customer. The right to withdraw from a contract without giving a reason within 14 days is a statutory consumer right and is not granted to business customers, unless the provider and customer expressly agree otherwise.
Payment by pro forma invoice, cash on delivery, financing through a leasing provider or other payment methods may be available to business customers where agreed and available.
Companies with an established business relationship or a contract with the provider may be granted deferred payment by prior agreement.
Complaints, warranties and other claims by business customers are handled in accordance with applicable legislation, the contract, the quotation and the manufacturer's or guarantor's conditions.
The processing of personal data within the Comshop.si online shop is explained in more detail in the Privacy Policy published on the Comshop.si website.
The provider processes personal data in accordance with applicable legislation, in particular the GDPR, ZVOP-2 and ZEKom-2. Data may be processed to fulfil orders, issue invoices, arrange delivery and payment, handle complaints and returns, communicate with customers, operate user accounts, maintain website security and carry out direct marketing where the statutory conditions are met.
The website uses essential cookies and may also use analytics, functional and advertising cookies with appropriate consent. More information is available in the Privacy Policy and cookie settings.
The provider uses appropriate technical and organisational measures to protect the online shop and data. For card payments, data is processed in the secure environment of an external payment service provider.
Despite security measures, no transmission of data over the internet can be guaranteed to be completely secure. Users are responsible for protecting their sign-in details and managing their user accounts.
At the Comshop.si online shop, we recognise that a key feature of consumer disputes is the disproportion between the financial value of the claim and the time and costs required to resolve the dispute. This is also the main obstacle to consumers bringing disputes before a court. We therefore make every effort to resolve any disputes amicably.
In accordance with legal requirements, Raing d.o.o. does not recognise any provider of out-of-court consumer dispute resolution as competent to resolve a consumer dispute that a consumer may bring under the Out-of-Court Resolution of Consumer Disputes Act.
The European online dispute resolution platform (SRPS/ODR), which operated under Regulation (EU) No 524/2013, was discontinued on 20 July 2025, so we no longer publish a link to it here.
The content of the Comshop.si website, including text, photographs, graphics, logos and other content, is protected by copyright and other rights where applicable.
Content may not be reproduced, distributed, modified or otherwise used for commercial purposes without the provider's prior written permission, except to the extent permitted by applicable legislation.
The provider aims to ensure that the online shop works correctly and that published information is up to date. However, because of the nature of online business, it cannot guarantee uninterrupted operation of the online shop or that all information will always be free from errors.
The provider is not liable for interruptions to the online shop caused by circumstances beyond its control, including failures of communication networks, information systems or external providers, or other events of force majeure.
Limitations of liability do not apply where they would conflict with mandatory provisions of applicable legislation or the consumer's statutory rights.
The provider may change the General Terms and Conditions because of changes in legislation, business operations, the product range or the technical operation of the online shop.
The current version is published on the Comshop.si website. Each purchase is subject to the General Terms and Conditions published and in force when the order was placed, unless the law provides otherwise.
If an individual provision of these General Terms and Conditions is invalid or unenforceable, this does not affect the validity of the remaining provisions. To the extent permitted by applicable legislation, the invalid provision is replaced by a provision that most closely reflects the purpose and economic effect of the original.
Relations between the provider and consumers are governed by the law of the Republic of Slovenia, taking account of mandatory legal provisions that protect consumers.
Business customers are subject to the law of the Republic of Slovenia, unless otherwise agreed by contract and to the extent permitted by applicable regulations.
These General Terms and Conditions take effect on 9 September 2026.
